Inbound Smart Number Services

Business representative number solutions that maximise brand value and customer trust with one national number across Australia

GS Telecom’s inbound smart number solutions help homes and businesses receive calls intelligently from customers across Australia. We can map direct call-forwarding routes to your existing VOIP keyphone system and mobile line interface.

1. Smart Inbound Number Options (All prices include GST)
Number Prefix Recommended For Key Features and Pricing Benefits
1300 Number Small businesses and retail stores A 10-digit smart number that callers across Australia can reach at standard local-call rates. It helps improve business recognition and encourages customer calls. (Monthly base maintenance fee: $25.00)
1800 Number Call centres and premium businesses A 10-digit toll-free number where callers are not charged for the call. It can improve customer satisfaction and inbound sales opportunities. (Monthly base maintenance fee: $35.00)
13 Number Large franchises and public organisations A highly memorable 6-digit national number, ideal for large brands and fast centralised call distribution. (Government-authorised allocation charges are billed separately)
2. Advanced Intelligent Inbound Routing Features

Time-of-Day Routing

Calls can be received on the office keyphone during business hours, then automatically forwarded after hours, on weekends or on public holidays to a duty mobile or voicemail menu.

Location-Based Routing

The system can identify the caller’s Australian state, such as NSW, VIC or QLD, and connect the call to the nearest local branch or relevant department line.

Overflow / Hunting Group

If the main business line is busy, calls can be routed instantly to secondary or third backup VOIP lines or external mobile numbers, helping reduce missed calls.

⚠️ Inbound Number Setup and Usage Terms

  • Number Portability: Existing 1300 / 1800 numbers with other Australian carriers such as Telstra or Optus can be safely ported to the GS Telecom network without changing the number.
  • ACMA Regulations: For special inbound Smartnumbers, rights must be obtained through the ACMA auction platform. GS Telecom can assist with purchase agency and registration handling.
  • Excess Usage Charges: In addition to the monthly base fee, per-minute settlement rates may vary depending on the caller’s fixed/mobile environment and the receiving endpoint type, such as landline or mobile.

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