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| ¡Ø 1800
1300 and 13Services |
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¡ß A single, nationwide point of contact for your
customers
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Inbound services, namely
1800 and 1300/13 services, are THE way of making it easy for
customers to contact your business. Anywhere; anytime. For new
or existing customers, they're convenient, consistent and easily
recalled. Your business need not miss that sale, referral, inquiry,
feedback etc ever again.
And the customised routing options available with 1800 and 1300/13
calls allows you to seamlessly administer, analyse and report
telephone traffic to your business like never before. The potential
for reduced operating costs, speedier client relations and enhanced
sales is obvious.
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| ¡ß How
does it work? |
The 1800/1300/13 inbound
service is, in itself, a call diversion system. When a customer
phones your 1800 or 1300/13 number they are actually diverted
to a third number not displayed to the caller. Calls can be
diverted depending on the phone number being called from or
the location of the caller, and can be further re-directed if
the destination number is busy or not answering.
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¡ß What's the difference between 1800
and 1300/13
numbers? |
Not much. The only significant difference
is how the call cost is divided. The cost of calls to 1800 numbers
is paid by you, the business owner of that number. Cost of calls
to a 1300/13 number is shared by both the caller and the business.
Calls to either 1800 or 1300/13 can be made from any telephone
in Australia. This includes mobiles. However, mobile phone users
generally incur a surcharge from the service provider regardless
of the number called.
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